Introducing Our New Knowledge Base and Helpdesk

At Venn, our mission is to help recruitment agencies of all sizes and sectors attract, engage, and convert candidates and clients through beautifully designed websites and digital marketing best practices.

As we continue to grow, we’re committed to enhancing how we support our ever-expanding customer base. From resolving website issues to helping you unlock the latest features, our UK-based support team is dedicated to ensuring you get the most from your website investment.

That’s why we’re thrilled to announce the launch of our new Knowledge Base and Helpdesk portal on February 5, 2025. This is a big step forward in our efforts to continue to deliver dedicated support and share valuable insights with our customers.

Sharing knowledge, solving problems

Our new Knowledge Base has been carefully designed to provide everything you need to successfully manage your website on the Vennture platform.

We've drawn from customer feedback, support queries, and expertise from our product team to ensure our resources feature:

• Step-by-step help articles for common queries.
• Best practice guides to help you optimise your website and marketing campaigns.
• Video tutorials to walk you through our hundreds of features.
• Regularly updated content tailored to your needs.

Whether you’re new to Venn or a long-time customer, our Knowledge Base is your go-to hub for you to solve problems faster, streamline your workflows, and make the most of your digital recruitment marketing efforts.

Improved Helpdesk

Behind every exceptional support team is an equally exceptional helpdesk. Our revamped helpdesk system enables us to:

• Triage tickets more efficiently, leading to quicker resolution times.
• Provide improved ticket tracking so you’re always in the loop.
• Spend less time resolving issues, giving you more time to focus on attracting, engaging, and converting candidates and clients.

With this upgrade, we’re taking your support experience to the next level.

Exciting new features coming soon

But we’re not stopping there. Over time, our Knowledge Base and Helpdesk will evolve to include even more helpful tools and features. 

Here’s what’s coming soon: 

• AI Chatbot for instant answers to simple queries, available 24/7.
• Insights into our latest feature releases and updates.
• A growing library of video content and how-to guides tailored to platform improvements and FAQs.

These additional tools and features are designed to make your experience smoother and more effective, so you can focus on what really matters - adding value to your agency and growing your brand.

Ready to elevate your support experience?

Are support issues hampering your ability to attract, engage and convert candidates and clients? Our world-class platform, combined with exceptional support and customer success teams, is just one of the many reasons why global recruitment agencies choose a Venn website to power their marketing.

Speak to a member of the Venn team today to learn more about how we can transform your digital recruitment strategy.