Our Core Values

At Venn, we pride ourselves on embodying a set of core values that define who we are and guide everything we do. These values are not just words on paper; they are the foundations of our company culture, embedded in every interaction, decision, and outcome we deliver.

Supportive Empowerment

We are committed to being a reliable support network for our customers, offering accessible information for self-service support with a human touch. 

Our products and tech are built to empower users so they can effectively manage and optimise their own sites, find guidance on demand and develop their skills as marketers. The flexibility of our tools allows users to take back control of their content, pages, and strategies. We believe in nurturing a collaborative environment where users don't fear technology. We complement clever AI support with the reliability of a dedicated human team. If our customers can't find what they need online, we're are ready to assist. Our open-door policy extends to all customers who wish to join us at our HQ for advice, guidance, and support; we welcome everyone in.

Transparency

We take transparency seriously. With transparency comes trust and it removes the space for misconception and disappointed customers. We believe in openness and honesty, ensuring that our products, services, and processes are visible to all. We strive to build trust through clear communication and integrity in everything we do. By sharing the platform roadmap publicly and allowing users to have a say in the evolution of the platform, we stand out from competitors and create lasting relationships.

Accountable Partnerships

Our success is intricately tied to the success of our clients. We take accountability seriously, always striving to deliver measurable returns on investment and forging partnerships built on trust, reliability, and results. Long-standing partnerships are only successful if we can show the value in what we do. Through regular communications, reports, and strategies, we report back on the business impact, and we're not afraid to push back in order to achieve measurable results for our customers. We are in it for the long haul and understand that our success relies on the success of our customers; that's why we hold each other internally to high standards.

Efficiency Through Simplicity

In a complex world of technology, we aim to simplify. Efficiency isn't just about speed; it's about creating seamless experiences for our customers and end-users. By prioritising simplicity, we enhance usability, effectiveness, and overall satisfaction. When designing new platform features, we consider the usage, the rollout, and the value it will add to every stakeholder. Our customer-centric approach means that all decisions we make are for the end users and how we can make it easier for them to convert, engage, and act. 

Inclusive Innovation

Diversity and inclusion are not just checkboxes; for us, they're fundamental to our approach to innovation. We are dedicated to building technology that supports every user, embracing diversity of thought and experience to drive meaningful progress. Our mission is to transform the way people search and apply for jobs, with this in mind we strive to move away from the typical CV application process to cater for every customer. 

These values are not just ideals; they are the guiding principles that shape our decisions, actions, and interactions every day. By staying true to these principles, we continue to strengthen our brand, enrich our culture, and drive positive impact for our customers, our team, and our community.